hm999 Privacy Policy — Your Information Is Safe With Us

This privacy policy applies to the hm999 platform (hm999.pro). By registering, logging in, or using any of our services, you are considered to have accepted this policy. We want you to use our platform with full confidence and clarity, which is why this document has been written in plain, straightforward language.

Hm999 believes your personal data belongs to you alone. We only collect what is necessary to operate our services and store it with the highest level of security. Collecting unnecessary data or selling it to third parties is strictly against our policy.

Hm999 collects certain information to create your account, verify your identity, process payments, and improve our services. Full details are provided below:

A) Information Collected at Registration:

• Full name (as it appears on your National ID)
• Mobile number and email address
• Date of birth (for age verification)
• District or division of residence
• Password (stored in encrypted form)

B) Information Collected During KYC Verification:

• Copy of National ID (NID) or passport
• Driving license (as an alternative)
• Selfie or live photo (for identity verification)

C) Automatically Collected Information:

• IP Address & Device Type
• Browser and operating system information
• Time spent on the platform and pages visited
• Transaction time, amount, and method
• Cookie & Local Storage Data

Hm999 uses the data it collects solely for the specific purposes listed below. Your information is never used for any additional or unrelated purpose.

Hm999 may also send you emails or SMS messages about important account updates, security alerts, and promotional offers. If you no longer wish to receive promotional messages, you can opt out at any time from your settings.

Hm999 does not sell or share your personal information with advertisers, data brokers, or unrelated third parties. Information may only be shared in the limited circumstances outlined below:

• Payment Processors: Only the minimum necessary information is shared to process transactions via bKash, Nagad, and Rocket.
• IT & Cloud Service Providers: Limited data may be shared with trusted technology partners who operate the platform. They are required to comply with our Privacy Policy.
• Legal Authorities: Certain information may be disclosed in response to government investigations or court orders in accordance with the laws of Bangladesh.
• Fraud Prevention: Limited data may be analyzed with security partners to detect suspicious activity.

Hm999 uses cookies on its website and app to enhance your experience. Cookies are small text files stored in your browser that help us remember your preferences and improve our services.

Types of Cookies:

• Essential Cookies: Used for login sessions, security tokens, and core functionality. These cannot be disabled.
• Functional Cookies: Used to remember your language preference and theme settings, with your consent.
• Analytics Cookies: Used to analyze which pages are visited most. Fully anonymous.
• Marketing Cookies: To show you relevant promotions. You can opt out at any time.

You can delete or disable cookies from your browser settings. Keep in mind that disabling essential cookies may affect the functionality of certain features on the platform.

Hm999 uses industry-leading technology to protect your data. Our security infrastructure is regularly audited by independent third-party experts.

• 256-bit SSL/TLS Encryption: Every data transfer is encrypted. The padlock icon in your browser confirms that your connection is secure.
• Two-Factor Authentication (2FA): OTP verification is used to add an extra layer of security to your account.
• Password Hashing: Your password is never stored in plain text — it is hashed using the bcrypt algorithm.
• Firewall & DDoS Protection: Advanced firewalls are active at the server level to prevent cyberattacks.
• Regular Backups: Data is backed up regularly with encryption, ensuring it can be recovered in the event of any loss.
• Access Controls: Only authorized personnel may access your information, and only when there is a legitimate reason to do so.

Hm999 does not retain your data beyond what is necessary. Below is a breakdown of how long each type of information is kept:

• Account Information: For as long as the account remains active, and 5 years after closure (as required by law).
• Transaction Records: 7 years (in accordance with financial regulatory requirements).
• KYC Documents: 5 years after account closure.
• Log Data (IP, device): 90 days.
• Marketing Preferences: Deleted immediately upon opting out.
• Data from Inactive Accounts: Accounts inactive for 12 months will be archived with prior notice.

Once the retention period expires, your data is automatically and securely deleted or anonymized so that you can no longer be identified.

As an hm999 user, you have full control over your own data. You may exercise any of the following rights at any time:

• Right to Access: Contact our support team if you would like to know what information we hold about you.
• Right to Rectification: You may request a correction if any of your information is inaccurate or out of date.
• Right to Erasure: In certain circumstances, you may request that your data be deleted, provided there are no legal obligations requiring us to retain it.
• Right to Restrict Processing: You may ask us to stop using your information for a specific purpose.
• Right to Portability: You may request a copy of your data in a machine-readable format.
• Right to Object: You can opt out of marketing communications at any time.

To exercise any of your rights [email protected] Email us or reach out via live chat. We will respond within 30 business days.

Hm999 is strictly not for anyone under 18. We do not knowingly collect or store data from minors. Age verification is required at registration, and KYC documents may be requested in cases of doubt.

If a parent or guardian suspects their child is using hm999, please [email protected]- to reach us. We'll take action right away.

Hm999 reserves the right to update this privacy policy as needed. You will be notified by email or app notification at least 7 days before any major changes take effect.

Continued use of the platform after any changes constitutes acceptance of the updated Privacy Policy. The date of the latest update is always displayed at the top of this page.

For any questions, concerns, or to exercise your rights regarding our Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Log in to the platform for 24/7 support
• Response Time: Typically within 24–48 hours; up to 30 business days for complex matters

We take every complaint seriously and work toward a prompt and fair resolution. Your privacy is our priority.