Safe Gaming

hm999Responsible Gaming at — Keep It Fun, Keep It in Control

Hm999 believes sports and betting should be a source of fun — not stress. With responsible gaming, you can manage your own budget, take breaks, and get support whenever you need it.

Secure Platform Budget Control Self-Exclusion Feature 24/7 Support
18+ Only
Bet Limit
Self-Exclusion Option
Break Feature
Free Support
Privacy Protected

Core Responsible Gaming Tools

Hm999 offers a range of powerful tools to help you enjoy a safe and healthy gaming experience.

Setting a Deposit Limit

Set your own daily, weekly, or monthly deposit limit. Limits take effect immediately once set, and any increase requires a 72-hour waiting period.

Session Time Limit

Decide in advance how long you want to play. Once that time is up, hm999 will automatically alert you and, if needed, end your session.

Self-Exclusion

If you need to step away, you can lock your account for as little as 30 days or on a permanent basis. No marketing messages will be sent during the exclusion period.

Set Loss Limit

Decide the maximum amount you are willing to lose within a given period. Once that limit is reached, hm999 will automatically stop your betting so you don't lose any more.

Cooling-Off Period

Pause your account for 24 hours, 1 week, or 1 month. You won't be able to log in during this time, but your data will be saved.

Reality Check

At set intervals, hm999 will remind you how long you have been playing and how much you have spent — so you can make informed decisions.

What does responsible gaming actually mean?

Responsible gaming means enjoying betting or gaming as a form of entertainment — not as a livelihood or a way to chase losses. At hm999, we always say: play freely, but play wisely.

Feedback from thousands of hm999 users across Bangladesh shows that most people play responsibly. However, stress or emotion can sometimes lead to spending more time or money than intended — and having the right tools and awareness in those moments makes all the difference.

Responsible gaming at hm999 means you stay in the driver's seat — setting your own budget, choosing your own hours, and knowing when to stop. We just make it easier to do all of that.

Remember — betting is for entertainment. Chasing losses with bigger bets goes against responsible gambling.

How to Recognize Signs of Problem Gambling

Problem gambling doesn't develop overnight — it builds gradually into a habit. Watch out for these warning signs:

  • You repeatedly exceed the budget you've set aside for betting.
  • You keep increasing your bets trying to "win back" what you've lost.
  • You are hiding betting-related information from family or friends.
  • You are neglecting work, studies, or family responsibilities in favour of gaming.
  • You feel restless, irritable, or anxious when you are not playing.
  • You are betting with borrowed money or taking on debt to gamble.
  • You've been trying to take a break from betting but can't.

If you identify with more than two or three of the signs above, don't wait — reach out to the hm999 support team. Asking for help isn't weakness; it takes courage.

How do I use hm999's limit-setting tools?

Once you log in to hm999, head to the "Account Settings" section to set your own limits. Here's a quick overview of each available tool:

Deposit Limit Maximum daily / weekly / monthly deposit amount
Loss Limit Maximum Loss Limit for a Set Period
Session Limit Maximum Continuous Play Time
Cooling-Off Account Pause for a Temporary Break
Self-Exclusion Long-Term or Permanent Account Closure
Marketing Opt-Out Turn Off Promotional Messages

When you request a limit increase, hm999 does not apply it immediately — there is a 24 to 72-hour reflection period. However, limit reductions take effect right away.

Minor Protection

Hm999 is strictly for users aged 18 and above. Age verification is mandatory at registration, and KYC documents may be requested in cases of doubt.

Steps you can take to protect your family:

  • Use parental control software on your device.
  • Keep your hm999 account password out of reach of children.
  • Make sure your payment methods (bKash/Nagad) are password-protected.
  • If something seems suspicious, let our support team know — we'll investigate promptly.

If you become aware that a minor is using hm999, please [email protected]-. That account will be closed immediately.

Where to Find Help and Support

Problem gambling is a mental health issue, and seeking professional help is completely normal. hm999 is here to support you and wants to make you aware of the following resources:

  • hm999 Support: Chat with our team 24/7 via Live Chat. They'll help you without any judgment.
  • National Mental Health Helpline: Kaan Pete Roi (01779-554391) is a well-known mental health support service in Bangladesh.
  • Talk to Family and Friends: Talk openly to someone you trust — often, that alone is the greatest help.
  • Professional Counsellors: Schedule an appointment with a local mental health professional or counsellor.

Remember — seeking help means you're doing the right thing for yourself and your family. hm999 always stands for responsible play.

Check Yourself

Answer the following questions honestly. If you answer "Yes" to more than two, please contact support.

1

Do I often end up spending more than my budget?

2

Do you chase losses by placing even bigger bets?

3

Do you keep your betting activity hidden from family?

4

Do you feel restless or irritable when you're not betting?

5

Have I bet with borrowed money or gone into debt to gamble?

6

Have I skipped work or study to play?

Healthy Play Tips

  • Set a budget before you start playing and stick to it.
  • Play for entertainment, not as a source of income.
  • Avoid playing when you are tired or under mental stress.
  • Take regular breaks — at least 10 minutes every hour.
  • Do not place bets while under the influence of alcohol.
  • When you lose, walk away calmly — don't bet more out of frustration.
  • Make time for other hobbies and activities beyond betting.

Need Help?

Our responsible gaming team is here for you 24/7, every day of the week.

Live Chat — Available 24/7
Log In for Support

Responsible Gaming FAQ

Find answers to the most frequently asked questions, all in one place.

After logging in, go to "Account Settings" and select the "Responsible Gambling" section. There you'll find options to set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately, but increasing it requires a 72-hour waiting period.

Yes. When you self-exclude, your account is locked, but your data and balance remain secure. Once the exclusion period ends, your account can be reinstated. However, a permanent self-exclusion cannot be reversed.

A cooling-off period is a temporary break — from 24 hours up to 1 month — after which your account reactivates automatically. Self-exclusion is longer-term — from 30 days up to permanent. During self-exclusion, hm999 will also stop sending you any promotional communications.

If you believe a family member has a gambling problem, please reach out to our support team. For security and privacy reasons, we cannot directly close another person's account, but we will review the situation and take appropriate action.

No. Setting limits or using a cooling-off period will not affect your existing bonuses or balance. However, new bonus offers will not apply during a self-exclusion period.

Yes. After logging in to hm999, you can view all your activity under "Transaction History" and "Betting History." This helps you track your spending and make informed decisions.
🛡️

Play Responsibly — Enjoy the Experience

Join hm999 and enjoy a safe, controlled, and enjoyable betting experience. Use our tools to set your own limits on your own terms.

Secure You're in Control 24/7 Support Responsible Gaming
বাংলা